United Nations
Information Centre | Nepal
A Customer’s Journey Towards Using Financial Services in Nepal
PDF File Size: 930 KB | Download   
The above is an excerpt from a persona map developed for existing and prospective women customers of agent banking services in Nepal. Here’s more: Bimla and her husband are part of a village-level cooperative society, she has at least one loan from a micro finance institution and she is part of a joint liability group. Bimla puts savings in the cooperative society on a monthly basis and also discusses other social/financial matters with the group The Mobile Money for the Poor (MM4P) programmer undertook a study of the customer journey, and found that accessing services through agent banking from financial institutions in Nepal is more challenging and full of headaches than through the main local competition—cooperatives or group banking.
Publisher:
UNCDF, MM4P ,   (2015 )
Type / Script:
Publication in English
Keywords:
FINANCE, FINANCIAL SERVICES, ELECTRONIC BANKING, TELEBANKING, RURAL DEVELOPMENT, DEVELOPMENT FINANCE, ECONOMIC AND SOCIAL DEVELOPMENT, FINANCE, BANKS, BANK RESERVES, FINANCIAL SERVICES, MONEY, DIGITAL TECHNOLOGY, ELECTRONIC MONEY SYSTEMS, DIGITAL CASH, DIGITAL CURRENCY, DIGITAL MONEY, VIRTUAL CASH, VIRTUAL MONEY
Thematic Group:
 UNCDF : Capital Development
Thesaurus:
02.06.01  -  Public Finance
Reference Link:
** This document has been:
1004  times viewed
24  times downloaded.
Feeder: MANISHAKUMARI , Editor: ALISHA THAPALIYA , Auditor:

View Document History
Related Topics
Digital Financial Services in Nepal - Briefing Note 3: Selecting Agents For Financial Services In Nepal
Digital Financial Services in Nepal - Briefing Note 1: Developing a Digital Financial Services Strategy in Nepal (February 2015)
Access To Finance (A2F) officially starting in Nepal
Potential Agents in Nepal
A Customer’s Journey Towards Using Financial Services In Nepal: First Steps To Access Financial Services
Enhancing Access to Financial Services Project Releases its Project Overview Report 2010-2011
Digital Financial Services in Nepal - Understanding the Hurdles to Scale Agent Banking in Nepal
Assessment of Agent Networks in Nepal
Understanding the Demand for Financial Services in Nepal
Digital Financial Services in Nepal - Scaling Up Digital Financial Services In Rural Areas
Nepal Rastra Bank Enhancing Access To Financial Services (EAFS) Project
UNNATI : Access To Finance ( A2F ) Project
Expression Of Interest: Financial Service Providers
Mobile Money for the Poor
Digital Financial Services In Uganda 2014- Briefing Note 1
Digital Financial Services In Zambia 2014- Briefing Note 1
Nepal And Its Relations With The World Bank - A Briefing Note For The New World Bank Country Director For Nepal
Nepal And Its Relations With The World Bank - A Briefing Note For The New World Bank Country Director For Nepal
Digital Financial Services in Nepal- Selecting Agents for Financial Services in Nepal
Project Overview 2010 and 2011 - Nepal Rastra Bank Enhancing Access to Financial Services (EAFS) Project
ACCESS TO FINANCIAL SERVICES PROJECT: ENHANCING ACCESS TO FINANCIAL SERVICES (EAFS)
Access to Financial Services in Nepal
Mid-Term Evaluation: Enhancing Access to Financial Services (EAFS) – Nepal
Financial Education for Youth - Trainee's Guide
UNCDF Programme Framework for Financial Inclusion
Enhancing Access to Financial Services (EAFS) Mid-term Evaluation
Digital Financial Services in Nepal - Briefing Note 4 : Understanding the Hurdles to Scale Agent Banking in Nepal ( June 2015 )
Remittances And Financial Literacy
The Use Of Remittances And Financial Inclusion
Digital Finance Product Concepts for Western Nepal
Digital Finance Product Concepts For Central and Eastern Nepal
GIS Info Sheet: Dolakha District - FSPs, Market Functioning and Road Access
Enhancing Access to Financial Services (EAFS)
NEPAL Annual Monitor 2016
Nepal Rastra Bank Enhancing Access to Financial Services (EAFS) Project
Support to Financial inclusion in Nepal - 2014 - 2018- Through the "Access to finance" (A2F)
Seminar and workshop report on micro-insurance - Nepal, 20-22 June 2000
BRICS Aid to Education from the Recipient's Point of View the Case of Nepal
Nepal Annual Monitor 2015
BRICS aid to education from the recipient's point of view: the case of Nepal
Development Finance Assessment For Nepal Final Report
Financial Education for Youth - Trainer's Manual
Nepal: Sectors in the districts of Western Region, October 2011
Testing Branchless Banking To Deliver Cash Transfers in Nepal
South Aisan Project Against Debt Bondage : Findings On Debt Bondage : Baseline Study into Vulnerability To Debt Bondage In Banke District Nepal
Nepal Contingency Planning Project
UNCDF and Tootle Partner to Bring Door to Door Financial Services
STIMULATING SUSTAINABLE DEVELOPMENT THROUGH TOURISM CONCESSIONS
Impact brief: High-Value Agriculture Project in Hill and Mountain Areas
A Case Study on the Joint Relief Scheme, a Life Micro-Insurance Scheme Promoted by the Madhyamanchal Grameen Bikas Bank in Nepal
युरोपियन युनियन - यूएनएचसीआर प्रेस विज्ञप्ति, युरोपियन युनियनको आर्थिक सहयोगमा निर्मित खानेपानी योजना र प्रहरी चौकीको पूर्वी नेपाल, दमक उदघाटन
The future for climate finance in Nepal
Integrating Climate Finance in Planning & Budgeting: Nepal's experience [Youtube]
THE FUTURE FOR CLIMATE FINANCE IN NEPAL Government of Nepal National Planning Commission United Nations Development Programme United Nations Environment Programme Capacity Development for Development Effectiveness Facility for Asia Pacific
Public Expenditure and Financial Accountability Assessment : Nepal PFM Performance Assessment II
Interactive Dialogue 6: A strengthened Global Partnership For Realizing The Post-2015 Development Agenda
The Future for Climate Finance in Nepal
Joint Statement By International Development Partners In Nepal On The Occasion Of The International Day of Anti-Corruption
Micro-Enterprise Development Programme (MEDEP)
The Road to Recovery - Cash transfers as an emergency response and a catalyst to enhance the social protection system in Nepal
Demand Analysis on Remittances in Nepal
The Macroeconomy and Health Sector Financing in Nepal : A Medium-Term Perspective
World Bank
Economic Security of Women Migrant Workers; A Pilot Reintegration Programme: Making Remittance Work for Women
Digital Financial Services in Nepal - Building an In-House Mobile Money Platform
Cash transfers as an earthquake emergency response for vulnerable groups in Nepal
Tool for Assessment of Cooperatives for Wholesale Lending
Nepal Risk Reduction Consortium: Progress Update
Decentralized Financing and Development Programme NEP/99/C01
Child-related financial transfers and early childhood education and care: A Review of Key Developments, Impacts and Influences in Child-Related Support to Families
Cash Based Transfers WFP Nepal Earthquake Response
A Report on Review of Government Rules and Regulations for the Implementation of Micro-infrastructure Projects
LDF Programme Operation Guidelines
Local Development Fund Project Design Document
Country Programme Document 2014-2015 Nepal
Turning Tradition to New Ends : Improving Water Mills in Nepal
An Inventory of Micro-Insurance Schemes in Nepal
Common Messages for Disaster Risk Reduction in Nepal: Nepal Risk Reduction Consortium Communications Group
Micro-Enterprise Development Programme (MEDEP) Phase II (NEP/03/018)
3F Crisis: Impact on Education in Nepal - Quarterly Monitoring Report (April-June, 2009)
Nepal Fiduciary Systems Assessment - Addendum
2016 Health SDG Profile: Nepal WHO
Needs Assessment, Costing and Financing Strategy for Sustainable Development Goals
Savings and Credit Associations and Remittances: The case of Far West Nepalese Labour Migrants in Delhi, India
Kisankalagi Unnat Biu-Bijan Karyakram (Improved Seeds for Farmers Programme)
HEALTH IN THE SDGs ERA
Integrating climate finance in planning & budgeting: Nepal's experience - Youtube
Nepal Risk Reduction Consortium: Progress Update
Strengthening National Rural Transport Programme (SNRTP)- 2016
Rural Urban Partnership Programme
Commercial Application of New Indigenous Technologies : A Case Study of Nepal (October 1984)
Decentralized Financing and Development, Revision to the Programme Document
Terms of Reference For Consulting Services of Individual Procurement Consultant
Synopsis of the District Climate Public Expenditure and Institutional Review
जलवायु परिवर्तनसम्बन्धी खर्च तथा संस्थागत संरचनाको पुनरावलोकन अध्ययनको सारांश
NEPAL’s CITIZENS CLIMATE BUDGET
Nepal Report on the Observance of Standards and Codes Accounting & Auditing
ADG’s high level meeting with the ministers, diplomats and the development partners
GOOD PRACTICES INTEGRATING THE SDGS INTO DEVELOPMENT PLANNING
Renewable Energy for Rural Livelihood ( RERL )
100 result(s) found.