If an authorized user forgets his/her password, it is advised that they do not write an e-mail or try to contact UNIC. Instead, the user should refer to the Forget Password option under the Sign In engine. The following steps are helpful to retrieve a forgotten password.
1. Click on Forget Password.
2. Type in the user name.
3. The user will be asked to verify their mobile number or date of birth.
4. The user will then receive the notice of password recovery successful and an email will be sent to your inbox.
5. The email will consist the username and the encrypted password.
6. Log in using received password to access the database.